What are the delivery charges?
Delivery charge varies with each Vendor.
Vendors incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. Please check your order summary to understand the delivery charges for individual products.
Why does the delivery date not correspond to the delivery timeline of X-Y business days?
It is possible that the Vendor or our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Vendors do not work on Sundays and this is factored in to the delivery dates.
What is the estimated delivery time?
Vendors generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.
Estimated delivery time depends on the following factors:
- The Vendor offering the product
- Product's availability with the Vendor
- The destination to which you want the order shipped to and location of the Vendor.
Are there any hidden costs (sales tax, octroi etc) on items sold by Vendors on fivebutlers.com?
There are NO hidden charges when you make a purchase on fivebutlers.com. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.
Delivery charges are not hidden charges and are charged (if at all) extra depending on the Vendor's shipping policy.
Why does the estimated delivery time vary for each product?
You have probably noticed varying estimated delivery times of the product you are interested in. Delivery times are influenced by product availability, geographic location of the Vendor, your shipping destination and the courier partner's time-to-deliver in your location.
Please enter your default pin code on the product page to know more accurate delivery times on the product page itself.
Product does not/cannot ship to my area. Why?
Please enter your pin code on the product page to know whether the product can be delivered to your location.
If you haven't provided your pin code until the checkout stage, the pincode in your shipping address will be used to check for serviceability.
Whether your location can be serviced or not depends on
- Whether the Vendor ships to your location
- Legal restrictions, if any, in shipping particular products to your location
- The availability of reliable courier partners in your location
At times Vendors prefer not to ship to certain locations. This is entirely at their discretion.
I need to return an item, how do I arrange for a pick-up?
Kindly, send an email to firstname.lastname@example.org with photo of the defective product.
Does fivebutlers.com deliver internationally?
As of now, fivebutlers.com doesn't deliver items internationally.